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Frequently asked questions
Reverse logistics is the process of retrieving unwanted or defective goods from customers and then processing the returned products in line with your needs. Returns may be requested for several reasons including incorrect orders, damage, or unwanted products. An experienced reverse logistics partner will optimize your returns management.
Your reverse logistics provider can manage the following processes on your behalf:
- Returns management
- Recall of faulty goods
- Repair and maintenance of stock
- Repackaging returned goods for resale or reprocessing
- Redeployment of products
- Dismantling products for the sale of its parts
- Recycling and selling end-of-life materials or certified disposal
An easy-to-use, hassle-free, and effective returns process shows your company’s commitment to your customers. Reverse fulfillment is an important way to build trust - customers who are happy with your returns process are more likely to buy from you again. Getting your reverse logistics right is a great way to strengthen customer loyalty.
Environmentally aware eCommerce businesses can opt for reverse logistics that minimizes the quantity or returned products that are sent to landfill or incinerated. Choose a reverse logistics provider that can repair, refurbish, recycle, and extract components from returned products.